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Best service for customers even after the warranty has expired

As an owner-managed company, we at OTOY have been paying particular attention to solid quality and a long-term relationship with our customers for over 20 years. Even outside the warranty period, our customers can always contact us if they have any problems.

We analyse the device in our workshop and work out the further procedure together with the customer. Regardless of the warranty and the type of problem, our service and technical staff are always available to help and advise customers.

Service Engineer

After-Sales Support

We've got you covered with comprehensive protection

Warranty Coverage

7-Year warranty on main structures and 1-year on core components.

Maintenance

Regular maintenance schedules and rapid spare parts supply.

Training

Operational safety training and certification for your operators.

24/7 Support

Round-the-clock technical hotline for emergency assistance.

Warranty & Repair Policy

Our commitment to quality and efficient service

7 Years Guarantee - Our Performance Commitment

Satisfied customers are the foundation of our success. Thanks to comprehensive quality management and the use of high-quality components, we are able to offer a 7-year guarantee on our devices. This makes our company OTOY a pioneer in China. We not only guarantee the highest quality, but also constantly improve our products to always offer our customers the best and to operate effectively.

Repair Services

The guarantee entitles the customer to free repair of any damaged parts covered by the guarantee. The warranty period is seven years and begins with receipt of the goods.

Example:
Receipt of the goods on 30.06.2020.
Start of the guarantee period: 30.06.2020.
End of the guarantee period: 29.06.2027.

What to do in Case of Warranty

Further detailed information can be found in our Warranty Conditions.

To make a warranty claim, please contact us within the warranty period via telephone or e-mail. If remote maintenance is not possible, please send the unit to us. After analysis, the unit will be repaired and sent back. If repair is not possible, a replacement will be sent. The repair and return shipment are free of charge; you only pay shipping costs to us.

Services Outside the Warranty

Regardless of the warranty and the type of problem, our service and technical staff are at your disposal. Therefore, you are welcome to contact us outside the warranty period if necessary.

After analysing the device, you will receive a cost estimate and then decide how you would like to proceed.

Service FAQ

Common questions about our support services

Q: What is the Minimum Order Quantity (MOQ) and lead time for OEM customization?

A: We offer an extremely low barrier to entry for custom branding. Our MOQ for OEM customization is as low as 4 units. Once the design details are confirmed, custom manufacturing typically requires only an additional 3-5 working days of production time.

Q: How does your product sample policy work?

A: We charge a sample fee equivalent to 1.5 times the ex-factory price. However, this sample fee is fully deducted from your final payment once the official bulk order is placed. The typical delivery cycle for samples to reach you is 7-10 working days.

Q: Do you provide official certification documents for customs clearance?

A: Absolutely. To guarantee seamless customs clearance and compliance in stringent markets like Europe and North America, we provide comprehensive documentation for our products, including CE, ISO9001, and TÜV authoritative quality certifications.

Your Reliable Manufacturing & Service Partner

At Baoding OTOY Trading Co., Ltd., our relationship with clients goes far beyond a simple transaction. We aim to be the manufacturing backbone for your local brand. To ensure our European and North American partners remain highly competitive, we have streamlined our B2B services into four core pillars: Customization, Transparent Sampling, Certified Quality Control, and Unmatched After-Sales Support.

Explore Our Core B2B Services

Our service infrastructure is built around the real-world needs of wholesale distributors and procurement managers:

  • Flexible OEM & ODM Customization: We help you build your local brand. Customize your lifting and auto repair equipment with bespoke logo printing, specific color matching, and unique functional modifications tailored to your market.

  • Risk-Free Sample Policy: We provide fully functional product prototypes for your technical evaluation before you commit to a bulk purchase, ensuring the equipment meets your exact standards.

  • Certified Quality Control: Safety is our foundation. Every hydraulic jack, engine stand, and electric hoist undergoes multi-stage load and stress testing, backed by TÜV, CE, and ISO9001 authoritative certifications.

  • Unmatched Warranty Protection: We protect your initial investment with a 30-Day Money-Back Guarantee, complemented by an unprecedented long-term warranty on our core lifting products.

Industry-Leading After-Sales Support

We stand by the exceptional durability of our tools. OTOY is a pioneer in the Chinese manufacturing sector, proudly offering an unprecedented 7-Year Warranty on our core equipment. Should any issues arise, our 24/7 multilingual support team is on standby to provide rapid technical assistance, spare parts dispatch, or facilitate a seamless return and replacement process.

Ready to become a Distributor?

Discover how OTOY Trading can provide the perfect lifting solutions for your business needs.

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