Our Services

7 Years Guarantee - Our Performance Commitment

Satisfied customers are the foundation of our success. Thanks to comprehensive quality management and the use of high-quality components, we are able to offer a 7-year guarantee on our devices. This makes our company OTOY a pioneer in China. We not only guarantee the highest quality, but also constantly improve our products to always offer our customers the best and to operate effectively.

Repair Services

The guarantee entitles the customer to free repair of any damaged parts covered by the guarantee. The warranty period is seven years and begins with receipt of the goods.

Example:
Receipt of the goods on 30.06.2020.
Start of the guarantee period: 30.06.2020.
End of the guarantee period: 29.06.2027.

What to do in Case of Warranty

Further detailed information can be found in our Warranty Conditions.

To make a warranty claim, please contact us within the warranty period via telephone or e-mail. If remote maintenance is not possible, please send the unit to us. After analysis, the unit will be repaired and sent back. If repair is not possible, a replacement will be sent. The repair and return shipment are free of charge; you only pay shipping costs to us.

Services Outside the Warranty

Regardless of the warranty and the type of problem, our service and technical staff are at your disposal. Therefore, you are welcome to contact us outside the warranty period if necessary.

After analysing the device, you will receive a cost estimate and then decide how you would like to proceed.